KIO MANAGED SERVICES

Solutions to take you
further

Team up with our certified specialists and implement the appropriate infrastructure and processes in your company to guarantee that your business is never interrupted.

Managed Services

IT assets 100% available

Minimize technical risks and reduce your payroll expenses with business operations that are much more timely, agile and secure.
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Support of Qualified Experts

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Profitable, On-demand Services

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Predictable IT Costs

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Total Control of Processes

Intelligent Automation

Improve your services

Our Managed Services have a platform that aims to proactively streamline and improve operational services through Automation and Artificial Intelligence, increasing availability, averting incidents, automatically resolving errors and reducing costs.

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Ensures quality

  • Large-scale service delivery
  • Reduced operational risks
  • Cognitive processes
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Increases speed

  • 100% automatic ticket flow
  • Proactive remediation
  • Improvement in delivery times
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Increases customer satisfaction

  • Extends human capabilities
  • Delegates repetitive tasks
  • Reduces incidents

Certifications

Highly-valued services

KIO Managed Services solutions have the most significant certifications in the industry to provide you with the service you deserve.

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Service Desk

We are your 24/7 ally

Keep your business's mission-critical operations running with technical support from certified specialists.

Dedicated Service
Desk

Centralized technical support tailored to your needs

Global Service
Desk

Reduce incidents with omnichannel service

Managed Services
for Monitoring

Control your information and anticipate problems

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Data Management

Your data always at your fingertips

Reduce costs and risks by leaving the storage and processing of your most valuable data in the hands of trained personnel.

Storage Management

Management of any storage volume

Backup Management

Backup management for public and private sectors

Database Management

Operation, management and monitoring by specialists

Computer Administration

Optimize your infrastructure

Assign more strategic tasks to your IT team, while our specialists manage your processing platforms.

Operating Systems Administration

Guarantees that it is available, up-to-date and secure

Hypervisors

Virtual infrastructure to guarantee the availability of your applications with automated tools.

Smart Application Management

Applications with total availability

Connect your entire application ecosystem and increase its availability to 100% with this comprehensive model that includes installation and adjustment of all components.

SAP Administration

Total management of SAP/HANA

Our Basis specialists are highly skilled in installing, maintaining and updating SAP systems, thereby guaranteeing the stability of your operations.
Application Management
Guarantees that it is available, up-to-date and secure

Network Services

Prepare for the future

At KIO Interconnected Ecosystem, we keep your world reliably connected and scalable. With our professional connectivity services and team of certified experts, we ensure that you can operate and expand without limits wherever you are, in secure environments.

Internet by KIO

Internet Service. Direct Internet Access or BGP service that integrates several carriers to increase the level of availability with monitoring features and proactive actions in the event of failure or degradation of Internet routes. We have AntiDDoS, DNS, IPv4 and IPv6 protection. Comprehensive services with a single point of contact for reporting and communication with us, with SLAs for immediate response.

KIO DCI

Dedicated interconnected service between entities within KIO Data Centers, ideal for replicas and DRP environments. We control the paths by managing our own MPLS. We have an SLA for latency for a better user experience (maximum 7 ms latency between Data Centers). All of this is backed up by comprehensive services for a single point of contact and service SLAs.

Clouds On Ramps

Connect to the cloud with the best latency times and dedicated bandwidth. Being with KIO enables you to connect directly to the cloud–we are partners with GOOGLE and we have interconnection with MEGAPORT. The connection to the cloud uses our redundant infrastructure and the path to the availability zones is through the cloud network of your choice. Availability is increased because we do not depend on the infrastructure of a carrier.

Peering Express

The ecosystem of interconnection with KIO entities is available to customers. It has direct interconnection to the peerings with which we have a relationship. Check our capacity: https://peeringdb.com/net/14647, port rental scheme with access to the routing tables announced by the entities.

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On top Cloud Services

Cloud Computing tailored to your needs

Management of all your Public, Private and Hybrid Cloud services: from maintenance and monitoring, to security and support.

Service Desk

Technical support from certified specialists that are always available.

Database Management Services

Operation, management and monitoring by specialists

Managed Computing Services

Assign more strategic tasks to your IT team, while our experts manage your processing platforms.

Managed Network Services

Stop spending on training and/or hiring specialized personnel.

Kubernetes Managed Services

The best container management with certified expert.

Management for Kubernetes

The best container management

Achieve fast and secure deployment through the ideal container orchestration for running mission-critical applications.

UNLOCKING THE PATH TO DIGITAL PROFICIENCY

Whether you're looking to deepen your knowledge or get inspired, our resource library has everything you need. From webinars, infographics and whitepapers, to videos and news, our resources are available in a variety of languages.

  • Discover the direction that digital evolution has taken and its impact on business transformation. All in the new edition of the Mexico Digital Maturity Report 2023.

  • The Cloud has an immediate impact on companies: it eliminates the initial investment in RPA, AI and Machine Learning technologies.